Your Data, Governed and Protected
Shasvatm CRM is built on a microservices architecture with JWT authentication, role-based access, and audit trails — the governance features enterprise buyers expect, without unearned compliance claims.
Security & Access Controls
Every layer of Shasvatm CRM — from authentication to audit logging — is designed to keep your business data safe and your operations accountable.
JWT Authentication
Token-based authentication secures every API call. Sessions are managed with expiration, refresh, and profile-level timezone and reporting-line configuration.
API Gateway (Ocelot)
All client requests route through a central ASP.NET Core gateway that handles load distribution, rate limiting, and request validation before reaching services.
Role-Based Access Control
Program-level permissions per user and role — every screen, action, and data scope is governed by your defined access policies, not open by default.
Audit Trail
JSON-level change history on every insert and update across all modules. Payload logging provides a forensic record for compliance and dispute resolution.
Approval Workflows
Configurable multi-step approvals for pricing, escalations, inventory actions, and more — so critical decisions always have the right sign-off.
CORS & Frontend Isolation
The marketing site and the CRM application are separate systems. The CRM frontend communicates via CORS-configured APIs, limiting attack surface.
Architecture Overview
Built on .NET 8 microservices behind an Ocelot API gateway, with PostgreSQL for persistence and Redis for caching. Real-time features use SignalR.
Microservices
Independent services for admin, presales, postsales, and inventory — each deployable and scalable on its own.
PostgreSQL with Schema Isolation
Separate database schemas (admin, presales, postsales, inventory, audit) provide logical data separation.
Redis Caching
In-memory caching for session and frequently-accessed data reduces database load and improves response times.
A Note on Compliance
We do not claim specific compliance certifications we have not obtained. The audit trail and change-history capabilities support governance conversations with enterprise buyers, and we are happy to discuss our security posture in detail during evaluation.
Discuss security with our team →Ready to unify your sales and service?
Start using Shasvatm CRM today and give your team one connected platform for pipeline, tickets, SLA, AMC, and inventory.