Built for Teams That Sell, Install, and Service
Shasvatm CRM is purpose-built for B2B companies where the deal is just the beginning — industrial service, IT AMC, and equipment maintenance teams across India rely on it to connect pipeline to operations.
Who We Serve Best
SMB to mid-market companies (roughly 20–300 employees) with recurring service or AMC contracts, ticket and SLA pressure, and parts or inventory tied to service jobs. If your team currently juggles Excel, WhatsApp, and multiple disconnected tools — Shasvatm CRM replaces the sprawl with one connected platform.
Industrial Service & Maintenance
Pumps, valves, electrical, automation — field service under SLA pressure
Common Pain Points
- Tickets come in via WhatsApp, calls, and email — no single queue
- SLA breach tracking is manual or nonexistent
- AMC renewals fall through cracks, costing recurring revenue
- Parts used on-site are not linked to specific tickets or contracts
How Shasvatm CRM Helps
- Centralised ticket queue with SLA calendars and automatic priority
- AMC schedules with visit logging and renewal reminders
- Inventory tied to tickets so parts consumption is traceable
- Dashboards showing SLA compliance, open tickets, and renewal risk
IT AMC & Managed Services
Hardware support, network maintenance, managed IT — recurring contracts at scale
Common Pain Points
- Multiple spreadsheets to track which client has which AMC scope
- No visibility into first-response or resolution time per client
- Engineers log time in a separate tool, making billing painful
- Renewals are tracked in calendars — easy to miss, hard to forecast
How Shasvatm CRM Helps
- AMC contracts linked to customers with scope, schedule, and visits
- SLA definitions per contract with real-time compliance dashboards
- Built-in timesheets connected to tasks and tickets for billing inputs
- Pipeline + AMC renewal view so revenue forecasting is unified
Equipment & Automation
OEM service, installation, commissioning — complex jobs with parts and labour
Common Pain Points
- Sales quotes and service jobs live in different tools
- No traceability from opportunity to installation to warranty ticket
- Approval chains for pricing, service credits, and parts are informal
- Leadership cannot see service profitability per customer or contract
How Shasvatm CRM Helps
- Presales opportunities flowing into postsales tickets and tasks seamlessly
- Full audit trail from quote to installation to warranty service
- Configurable approval workflows for pricing, escalations, and credits
- Service profitability dashboards per customer, project, and contract
Who Champions the Decision?
Founders, COOs, and Heads of Service or Operations are our primary champions. CFOs join when total cost of ownership matters. We speak in outcomes — SLA compliance, renewal rates, margin visibility — not feature checklists.
Ready to unify your sales and service?
Start using Shasvatm CRM today and give your team one connected platform for pipeline, tickets, SLA, AMC, and inventory.